Terms of Service
Last updated: 29 July 2026
Draft for client review [DO NOT PUBLISH UNTIL VERIFIED]
No terms of service existed on the client's website, so these were drafted from the service details and guarantees the client does publish, plus standard Australian practice.
Everything below is either the client's own published claim or a generic industry-standard clause. No cancellation policy is included: the client has never published one, so any notice window or fee would have been invented. Cancellation terms should be confirmed with the customer at booking until the client sets a real policy.
These terms do not, and cannot, exclude rights under the Australian Consumer Law.
These terms apply when you book a cleaning service with Adelaide Cleaning Company ("we", "us", "our"), Unit 3/68 Robsart Street, Parkside SA 5063.
1. Quotes and pricing
- Prices shown on our website are starting rates for a standard residential clean and are not a fixed quote.
- We confirm the final price with you before we begin work. You will not be invoiced more than the confirmed price unless you ask for additional work.
- Quotes are based on the information you give us. If the property is significantly different from what was described — for example, considerably larger, or requiring a deep clean rather than a regular clean — we will contact you to agree a revised price before continuing.
2. Bookings and access
- You are responsible for providing safe access to the property at the agreed time, whether that is by being present, leaving a key, or giving us a lockbox or access code.
- Please secure pets and tell us about them in advance so our cleaners can work safely.
- Please put away cash, jewellery and valuables before we arrive.
3. Our guarantees
These guarantees are given by us in addition to your rights under the Australian Consumer Law. They do not limit those rights.
- Satisfaction guarantee. If something has not been cleaned to a reasonable standard, tell us within 24 hours of the clean and we will return and re-clean that area at no cost.
- On-time guarantee. If we arrive late for a booked clean, we extend the clean by the time lost at no extra charge.
- Bond-back guarantee (end of lease cleans only). [CLIENT TO VERIFY] Where an agent or landlord identifies a cleaning deficiency at the outgoing inspection, we will return and rectify it at no cost, provided you notify us within [CLIENT TO VERIFY] days of the clean and give us reasonable access to do so.
This guarantee covers cleaning only. It does not cover property damage, wear and tear, repairs, pest control, gardens or lawns, items left in the property, or anything outside the scope of the clean you booked. It does not guarantee the return of your bond, which is a decision for your agent or landlord.
4. What is not included
Unless specifically quoted and agreed, our cleans do not include: moving heavy furniture or appliances; cleaning at heights requiring ladders beyond standard step height; external windows above ground level; pest or mould remediation; biohazard or hoarding cleans; garden, lawn or outdoor areas; or removal of rubbish or belongings.
5. Damage, loss and insurance
- We hold insurance covering our cleaning work [CLIENT TO VERIFY — insurer, policy type and cover amount].
- If we damage something while cleaning, tell us within 24 hours with photographs so we can assess and resolve it.
- We are not responsible for damage caused by pre-existing faults, wear, poorly fitted or unstable fixtures, or items that were already broken or unstable before we arrived.
- If you ask us to use a product you have supplied, we cannot accept responsibility for the result of that product on your surfaces.
6. Payment
Payment terms, accepted methods and any deposit requirements: [CLIENT TO VERIFY]
7. Our people
Our cleaners are engaged by us, police-checked and reference-checked before their first job [CLIENT TO VERIFY]. Please direct any concerns to us rather than to the cleaner, so we can deal with it properly.
8. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees. Where we are permitted to limit our liability, we limit it to resupplying the service or paying the cost of having the service resupplied.
9. Privacy
We handle your personal information in accordance with our Privacy Policy.
10. Changes and governing law
We may update these terms from time to time; the version published here at the time of your booking applies to that booking. These terms are governed by the laws of South Australia.
11. Contact
Adelaide Cleaning Company
Unit 3/68 Robsart Street, Parkside SA 5063
Phone: 0494 739 100
Email: info@adelaidecleaningcompany.com.au